SHIPPING & REFUNDS

SHIPPING POLICY

What is the cost of delivery?

-Free Delivery - Port Macquarie - Post Code 2444 

-Express   Shipping $28.90    flat fee per item

-Standard Shipping $21.90   flat fee per item

*Update from Australia Post:
Express Post Guarantee temporarily suspended - Express Post is still available and will continue to be prioritised as the fastest option for customers but may not always meet the next business day delivery standard. (Source: https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-domestic-updates#guarantee


*Disclaimer: 

During summertime, we might delay some of the order shipment when we believe that the weather is too hot to send any of our products and will proceed with the shipment as soon as the temperature drops.

 

When will my order be dispatched?

 

The Golden Clover Gift Boxes aim to process, pack and dispatch all orders as swiftly as possible.

 

We dispatch daily, Monday to Thursday, however demand can sometimes peak unexpectedly and we, therefore, offer the following time frames outlined below as our standard guideline for dispatch. 

Please note that during periods of extreme heat, we will hold your order and notify you by email when it will be dispatched, to avoid any melted products. In warmer weather, we use packaging methods to ensure your chocolates arrives in premium condition.

If there is a problem with your order please contact Annette at annette.symes@hotmail.com

REFUND POLICY

Our website and our online store area have been carefully designed to provide you with as much information as possible on all our products. To help you make the right selection please use this information and select carefully.

 

The Golden Clover Gift Boxes does not supply refunds for incorrect choices or non-reading of terms.

Applications for refunds outside our trading terms will be assessed by our manager and may take a few days to process.

The Golden Clover Gift Boxes does not accept responsibility for a gift once it has left our premises, however, if a gift arrives excessively damaged or a product is faulty, we will assess the situation for replacement based on a case by case basis.

Claims for credit must be made within seven (7) days of receipt or collection of the Products by You by emailing annette.symes@hotmail.com.au. A copy of the slip which accompanied the Products that were supplied must be presented, failing which any such claims are deemed to be waived.

In the event we agree to the return of the Products for credit, You will be notified of the appropriate procedure to be complied with to return the Products.

If you are entitled to a refund from us, we will pay as soon as possible, but in any event within 30 days.

While in your possession, you must keep any Products you intend to return to us in good condition.

If you need more information, you can contact us via email: annette.symes@hotmail.com

The Golden Clover Gift Boxes accepts no responsibility for loss or damage occurring in transit on return to us.

WE'D LOVE TO HEAR FROM YOU

The best way to get in touch with us is via our Contact Form

Or chat with us weekdays 8am-9pm (Sydney time)

SImply, click the chat bubble bottom right of your screen.

THE GOLDEN CLOVER_ELLIPSE_FINAL DRAFT_Go

Email: annette.symes@hotmail.com

Phone: 0481 264 529

Address: Port Macquarie NSW 2444

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